Privacy Policy
PRIVACY POLICY AND TERMS OF USE
Last Updated: March 29, 2026
Introduction
This website provides information, products, and services related to real estate that we, Richard Tai Young Real Estate, make available. We operate this Site and may use third-party contractors, vendors, and service providers to support the Site, our business operations, and the delivery of our Services.
If you visit or use this Site, this Privacy Policy and Terms of Use describes our policies and practices regarding the collection, use, and disclosure of your personal information in connection with your use of the Site and our Services. We may act as the party responsible for your personal information, while our service providers may assist us in delivering services in their capacities as vendors, processors, or technology partners.
This Privacy Policy and Terms of Use applies only to this Site and to services that link to it. It does not apply to any websites, applications, or other online services that maintain separate policies, including services operated by third parties or platforms that may connect with our business. If you have questions about our use of your personal information, please contact us using the contact information provided below.
Personal Information We Collect
We collect information from you in different ways when you access or use the Site, request information, communicate with us, or otherwise interact with our Services. This may include contact information you provide, such as your name, email address, phone number, home address, and property-related information. It may also include feedback, correspondence, marketing preferences, communication consents, home search preferences, valuation request details, consultation request information, and any other information you voluntarily provide in connection with your interactions with us or the Services.
We may also obtain personal information about you from other sources. For example, this may include information from social media platforms when you interact with our pages or content, from public records and property records, from demographic or behavioral data sources, from analytics providers, marketing partners, advertising platforms, and from other commercially available or publicly available sources that help us better understand your interests, property-related needs, and preferences.
If you communicate with us by email, text message, website form, or other electronic means, or if we use customer relationship management tools to organize our communications, we may collect and process information related to those interactions. This may include message content, headers, metadata, timestamps, sender and recipient information, attachments, delivery status, communication history, and notes relating to our interactions with you. If communication tools or CRM services are used, they may process and store communication-related information to help us respond to inquiries, maintain records, improve service, and facilitate follow-up communications.
We and our service providers may also automatically collect certain information about you, your device, and your interactions with the Site over time. This may include device data such as browser type, operating system, screen resolution, device type, IP address, unique identifiers, language settings, and approximate geographic information. It may also include activity data such as pages viewed, how long you spend on a page, browsing paths, actions taken on the Site, access times, duration of access, and whether you open emails or click links within communications. We may use cookies, local storage technologies, web beacons, pixels, and similar tracking technologies to help the Site function, analyze traffic, support communications, and improve the user experience.
How We May Use Your Personal Information
We may use your personal information to provide, operate, maintain, and improve our Site and Services, to communicate with you about our Services and business, to respond to questions and requests, to provide support, and to send announcements, updates, security alerts, administrative messages, or other service-related communications.
We may also use your information to manage our relationship with you, including by using CRM tools and communication services to maintain records of our interactions, track your preferences and interests, and provide more personalized service. This may include reviewing communications and activity to better understand your needs and preferences.
If you have opted into follow-up communications, we may use your information to send follow-up messages as permitted by law, including through phone, email, and SMS text messages. If you have opted into marketing or promotional communications, we may also send marketing messages, listing alerts, market updates, invitations, or similar communications as permitted by law. Other than as described in this Policy, your personal information will not be shared with third parties for their own marketing or promotional purposes. You may opt out of these communications as described below.
We may also use your personal information to comply with law, lawful requests, and legal process, including responding to subpoenas or government requests. We may use your information for compliance, fraud prevention, safety, and legal protection, including to protect our rights, your rights, or the rights, privacy, safety, and property of others; to enforce the terms that govern our Services; and to investigate or deter fraudulent, harmful, unauthorized, unethical, or illegal activity.
In some cases, we may create aggregated, anonymized, or de-identified information from personal information we collect by removing information that could reasonably identify you. We may use this anonymized or de-identified information for lawful business purposes, including to analyze and improve our Services, conduct research, and promote our business.
Use of Artificial Intelligence
We may use artificial intelligence (“AI”) and machine-learning-assisted tools in connection with the Site and our Services. These tools may be used to help generate, draft, refine, assist with, or enhance content such as property descriptions, listing information, blog posts, articles, social media content, marketing materials, email communications, newsletters, and other written or promotional content.
Although AI-assisted content may be reviewed before publication or use, it may still contain errors, omissions, or inaccuracies. You should not rely solely on AI-generated or AI-assisted content for important decisions, including real estate, legal, or financial matters, without independent review and verification.
We may also use AI to assist with communications, including drafting responses, helping organize or categorize inquiries, analyzing communication patterns, or providing automated responses to common questions. In some cases, a human may review and approve messages before they are sent, although certain automated functions may operate without individual review.
In addition, we may use AI to analyze information and provide suggestions or recommendations, such as identifying properties that may match your preferences, analyzing market trends and conditions, helping optimize timing and content of communications, or identifying service opportunities based on available information. These AI-assisted analyses and recommendations are provided for informational and operational purposes and are not intended to replace professional advice or professional judgment.
How We Share Your Personal Information
We do not “sell” personal information in the traditional sense, but we may share your personal information as described in this Privacy Policy and Terms of Use. We may share information with our employees, contractors, partners, affiliates, and service providers who support our website, hosting, customer relationship management, communications, analytics, AI tools, marketing, technology operations, or other business functions.
We may also share information with professional advisors, such as attorneys, accountants, auditors, insurers, or similar advisors where reasonably necessary. We may disclose information for compliance, fraud prevention, safety, and legal protection purposes, or in connection with business transactions such as a reorganization, merger, acquisition, sale of assets, or similar transaction. In such situations, we may make reasonable efforts to require that recipients honor the protections described in this Policy.
Except as described here, personal information will not be shared with third parties for their own independent marketing or promotional purposes. We do not disclose phone numbers or SMS consent information to third parties for their own marketing purposes.
Advertising and Tracking Technologies
We may use advertising and tracking technologies to help deliver relevant advertising, measure the effectiveness of our marketing, understand visitor behavior, and improve our outreach efforts. This may include the use of cookies, pixels, analytics tools, conversion tracking tools, audience matching technologies, and similar tools.
We may work with third-party advertising and analytics platforms, such as Meta, Google, or other networks, to deliver advertising, measure campaign effectiveness, create audience segments, or understand interactions with the Site. When you interact with the Site, these tools may collect information such as device identifiers, browsing behavior, pages visited, actions taken on the Site, or similar usage data. Depending on the tools we use, this information may be shared with advertising or analytics providers for reporting, optimization, or campaign measurement purposes.
Privacy Choices and Opt-Outs
You may have several choices regarding how your personal information is collected and used. Most browsers allow you to remove, reject, or manage cookies, including cookies used for analytics or advertising purposes. If you block or disable cookies, some parts of the Site may not function properly.
You may also be able to limit advertising-related data collection through browser settings, device settings, platform privacy settings, or industry opt-out tools. Because opt-out mechanisms are often device- and browser-specific, you may need to make those choices separately on each browser and device you use.
If you receive SMS communications from us, you may opt out at any time by replying STOP. If you receive marketing emails from us, you may unsubscribe by using the unsubscribe link in the email. If you wish to request access, correction, deletion, restriction, or other privacy-related action regarding your personal information, you may contact us directly using the contact information below.
Some web browsers may send “Do Not Track” signals. We may not respond to every such signal in a uniform way, although where legally required or technically supported, we may honor certain privacy preference signals.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including to provide Services, maintain records of our relationship and communications, comply with legal, accounting, regulatory, or reporting obligations, resolve disputes, and enforce our agreements.
Retention periods may vary based on the nature of the information and the context of our relationship with you. Contact information, communications, CRM records, and similar business records may be retained for the duration of our relationship and for a reasonable period afterward to support follow-up communications, legal compliance, and legitimate business needs. Marketing preferences may be retained until you update them or opt out. When personal information is no longer reasonably necessary, we may securely delete, anonymize, or de-identify it.
Third-Party Services
The Site and Services may contain links to third-party websites, applications, search tools, or embedded services operated by others. These links and integrations do not constitute an endorsement or representation that we are affiliated with those third parties. We do not control third-party websites or services and are not responsible for their privacy, security, or content practices. Your interactions with those third parties are governed by their own policies.
Security
We use reasonable technical, administrative, organizational, and physical safeguards designed to protect the personal information we collect. We follow generally accepted practices intended to provide a level of security appropriate to the nature of the information being processed. However, no method of transmission over the Internet and no method of electronic storage can be guaranteed to be completely secure. As a result, while we strive to use commercially reasonable means to protect personal information, we cannot guarantee absolute security.
Children
Our Site and Services are not intended for use by children under 18 years of age. We do not knowingly collect personal information from children under 18 in a manner that would require parental consent under applicable law. If we learn that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to delete it.
SMS Text Messaging Terms of Use
We may use SMS text messaging for appointment confirmations, reminders, updates regarding schedules or changes, follow-up communications, listing alerts, price reduction notifications, invitations to open houses, market updates, or other service and promotional communications where permitted by law and where you have provided the required consent.
You may cancel SMS communications at any time by replying STOP. After doing so, you may receive a confirmation message and will no longer receive SMS communications unless you opt in again. If you need help with messaging, you may reply HELP or contact us directly using the contact information below. Message and data rates may apply, message frequency may vary, and mobile carriers are not responsible for delayed or undelivered messages.
How to Contact Us
If you have questions about this Privacy Policy and Terms of Use or would like to submit a privacy-related request, please contact:
Richard Tai Young Real Estate
1801 Oakland Blvd Ste 130
Walnut Creek, CA 94596
(510) 282-6678
Changes to This Privacy Policy and Terms of Use
We reserve the right to modify this Privacy Policy and Terms of Use at any time. If we make material changes, we may notify users by updating the “Last Updated” date and posting the revised version on this Site.
Notice of Collection and Additional Rights for California Residents
If you are a California resident, California law may provide you with additional rights regarding your personal information. Depending on applicable law, those rights may include the right to request information about the categories of personal information collected about you, the sources of that information, the purposes for which it is used, the categories of disclosure, the correction of inaccurate information, deletion of certain personal information, and protection against discrimination for exercising your privacy rights.
California residents may also have the right to request disclosure of specific pieces of personal information collected, the categories of personal information disclosed for a business purpose, and certain information about retention periods. You may also designate an authorized agent to make certain requests on your behalf, subject to verification requirements under applicable law.
Where required by California law, you may also have the right to opt out of certain “sharing” activities related to cross-context behavioral advertising. We do not “sell” personal information as that term is defined under the California Consumer Privacy Act. If you wish to exercise applicable California privacy rights, please contact us using the information listed above.
